Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp
If your order shows as a CD and download then sign onto your download account using the exact same User ID that was used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts
If the software is not in your download account and/or you have not received the CD then you will need to contact TurboTax support for assistance.
Support is open from 5am to 9pm Pacific time
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax