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New Member
posted Jun 3, 2019 4:16:48 PM

Where is the change payment button?

0 4 419
4 Replies
Level 15
Jun 3, 2019 4:16:50 PM

What do you mean "change payment"?   In the FILE tab you can make changes up until you file the return ... once you submit you cannot make any changes unless the return is rejected.

New Member
Jun 3, 2019 4:16:52 PM

The return was rejected.  I don't see any way to change the payment type.  

Level 15
Jun 3, 2019 4:16:54 PM

Payment for what?  The tax due or the Turbo Tax fees?

 How to review your fees  <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/4202093">https://ttlc.intuit.com/replies/4202093</a>

How to remove Turbo Tax Live   <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/6420172">https://ttlc.intuit.com/replies/6420172</a>

How to remove the various fees        <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3301994">https://ttlc.intuit.com/replies/3301994</a>

Level 15
Jun 3, 2019 4:16:55 PM

If the return was rejected then you get to file all over again ... when you go thru the FILE tab again you should be able to pick any payment choice you wish.  But if you set up a direct debit the first time you will need that reset ...

In order to do this you will need to contact us via phone (because this is a public forum we we cannot collect personal info here), and we will need to gather the following information:

·         Name

·         Social Security Number

·         Date of Birth for the Primary Taxpayer on the return

https://support.turbotax.intuit.com/contact/

After you click the link above, enter the question: "I need to reset my credit card" in the "Ask your question" box. Click "Submit" and on the resulting page click the big "CALL" button at the bottom of the screen.