If you have a 6 digit PIN issued to you by the IRS you need to enter it in order to e-file.
Go to Federal>Other Tax Situations>Other Return Info>Identity Protection PIN and enter the six-digit PIN.
Every year Turbo Tax makes it extremely frustrating to put in my IRS, IP Pin number!
Why is it that Turbo Tax makes it so hard to put that pin in? My ID was stolen and Turbo Tax has never made it a simple task to input that pin.
Do you not care to make it easier? I try follow the instructions but it seems to me you have not given any concern what so ever to make it simple! Surely you do know that we have to file our taxes every year!
Turbo Tax has continued to ignore this problem. It is enough to make a preacher cuss, even on a Sunday!!!!
@garydonfussell Entering the six digit IP PIN has been in the same section of the TurboTax program for years.
To enter, edit or delete a 6 digit IP PIN
Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button
1 - Turbotax never asked for IP PIN (but I was testing FREE Taxslayer and they did)
2 - as stated elsewhere, the search box didn't help, put me in a loop, for something so simple
might be the last year for TT for me,
I helped a relative file with free taxslayer, could of used my copy of TT, but would have been dinged for $25 state fee (or $65 if I added the service fee to take it out of refund - LOL)
My taxes were more involved than usual this year, but will review the options next year!
Go to forms on the top of the screen and go to the actual form and input it on the form. Apparently the TurboTax programmers left that out of the sequence for filing. (It is included in HRBlock, which I've used for over 20 years but switched because I was mad at their business program...I'll be going bac to block. )
Here are two ways to navigate to the section to enter the 6 digit IP PIN:
Or another way:
I agree 100%. I can't believe that this Turbo Tax is so BAD, that they don't bother to ask you to put the IP PIN number. They have it, but they don't highlight it as a separate question. Happens every year ,and they still have not fixed it.
To be fair to garydon, if you are accustomed to checking for errors by navigating to/through the forms, it turns out you cannot edit the field for the IP PIN on form 1040. I've been using TT for years AND as a joint filer experience this issue every year (because I tend to skip "other tax situations"), and somehow my default is to navigate to the form where the IP PIN is located and try to edit it there. One cannot.
I totally agree ... I've wasted over an hour tonight trying to fix the IP PIN ... every help page tells you to go somewhere but they dont tell you how to find that tab/link and you go around in cirlces. VERY FRUSTRATING.
WOW@!! YOU are the first post that actually offered something that WORKS ...
The trick is "Click on Federal Taxes (Personal using Home and Business)"
All the TurbulantTax instructions just say Click on Federal Taxes ...
Well, "Federal Taxes" does not show ANYWHERE !! But "Personal" does ...
and after that it was "easy peasy" ... just that one parenthetical SOLVED the
frustration. THANK YOU... THANK YOU !! Now if only Intuit would add that to their instructions ...
I tried going to the form first ... and it would not allow entering anything in the IP PIN space.
Sorry, but you are just repeating the same goof that Intuit uses to reply to this question ...
"Once the return is open, then go to the Federal Taxes tab"
THERE IS NO "Federal Taxes" tab on the screen .... it is a "Personal" tab ...
Please... since you work for TT pass the word to their web programmers to add that
extra (or Personal tab) to the instructions ...
CatinaT1
Further to my corrections to your procedure ... in your second alternative you say:
and again, there is NO "Topic Search" in the TOOLS drop down menu ....
Maybe some Intuit employees should actually TRY their suggestions to see if they really work on this year's version of the software ...
Thank you for your feedback. These instructions are based on the Online Version of TurboTax. There are some differences between the online and desktop version, but these instructions are generally sufficient for desktop users to find the entry point.
CatinaT1 (Employee Tax Expert)
"There are some differences between the online and desktop version, but these instructions are generally sufficient for desktop users to find the entry point. "
NO, THEY ARE NOT .... as evidenced by the number of frustrated Desktop users who have already posted here .. when your instructions say to click on a tab that DOES NOT EXIST in the Desktop version, it is impossible for the user to follow your instructions. Since there is such different between the on-line and the desktop screen layout, you MUST include the comment that DoninGA put in their post -- clearly spelling out that "Personal" is the tab to click in the desktop version.
Is that too much to ask of a vendor?
CatinaT1 ---
While I'm at it ... each of your posts has the following at the bottom ...
"**Mark the post that answers your question by clicking on "Mark as Best Answer""
WHERE does a group member find THAT option to click on?
I have looked everywhere on this page and cannot find anything labelled as that ...
I find a little icon next to the Reply button that looks like a scroll or something, but there is no popup saying what it is for, and when I clicked it it took me to the same page on a new browser tab.
WHERE is "Mark as Best Answer" found ?
@jaysee88 You must have the Home & Business program. H&B has the Personal tab. All other desktop versions have a Federal tab same as the Online version. In H&B Federal is split out into Business & Personal.
Click on the Forms button top right corner
It is on the Federal Information Worksheet, part IV
SO...after pulling my hair out and yelling "WHERE IS THE 'FEDERAL TAX TAB'?!!" at the computer for several minutes, I realized that the content on this thread is product-specific. For the "Home and Business" desktop version of Turbo Tax, you can find the IP PIN entry field under "Personal>Other Tax Situations."
1. You must get a new IP PIN from IRS (open an ID.me account if you don't have one to do it).
2. TT should differentiate if you are using online or desktop and which version you are using as apparently they differ substantially.
3. For Home and Business desktop which I use, I must open the PERSONAL tab, then OTHER TAX SITUATIONS and scroll down to OTHER RETURN INFO where the IP PIN is entered.
4. It is my opionion that TT makes things difficult hoping we will pay them $50 to speak to an advisor, not about our taxes but about navigating their program. I refuse to do so.
I did find a helpful answer here, but in addition to other suggestions I'd like to suggest that when you ask for an e-filing PIN it would be a good place to mention that this is is NOT the same as the IP PIN. With the two terms side-by-side it looks obvious, but after a year since last filing my brain just saw "blah-blah PIN".
I went through the whole process, was told my return was perfect, e-filed, and was rejected because I never entered the IP PIN, which was never asked for.
I'm using Premier 2024, desktop, on Windows 11.
My tax return was rejected because my PIN was incorrect. I spent the time to get a new PIN from the IRS. It is 6 digits. The Turbotax form for the PIN is 5 digits and the instructions tell me to make up my own PIN. However, the help function tells me to use the IRS supplied PIN. The help does not match reality. What do I do? How do I enter the correct IRS PIN in the incorrect Turbotax form? This is desktop Deluxe Turbotax, and this is a new problem this year.
You’re confusing the 6-digit IRS-issued Identity Protection (IP) PIN with the 5-digit user-generated PIN you create when you sign the online return. Those are different PINs.
Find the “Other Tax Situations” tab in your version of Turbo Tax. In my version (Home and Business) it was on the Personal tab where I entered personal income. On the Other Tax Situations tab, you should see a place to enter an IRS-issued 6-digit pin.
To enter, edit or delete a 6 digit IP PIN
Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button