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Level 3
posted Mar 23, 2022 3:52:31 PM

Where do I find the case number for questions I have asked the community?

0 5 616
1 Best answer
Level 15
Mar 23, 2022 6:53:16 PM

Case numbers are for situations where you had personal interaction with a member of TT support and not anything relating to this public forum ... so if you just got the email it would be referring to the latest human conversation you had. 

5 Replies
Level 15
Mar 23, 2022 3:53:45 PM

There are not any case numbers for the questions asked and answered here in the community.

Level 15
Mar 23, 2022 4:00:33 PM

Click on your user name to get a list of all your posts :  https://ttlc.intuit.com/community/user/viewprofilepage/user-id/2241051

Level 3
Mar 23, 2022 6:21:20 PM

Thank you. I received an email survey referencing a Case number, but doesn't tell me which situation the survey is about. So I cannot answer.

Level 15
Mar 23, 2022 6:53:16 PM

Case numbers are for situations where you had personal interaction with a member of TT support and not anything relating to this public forum ... so if you just got the email it would be referring to the latest human conversation you had. 

Level 3
Mar 23, 2022 8:15:12 PM

Thank you, this was helpful now I know what the email was referring to.

Many thanks.