When will Turbo Tax fix and update system on the glitch in KY state return?

@gladyslarry5560

Let's try to delete the form to see if that resolves the error.  Use the steps below.

 

An incomplete Form 2441 will be created if you start the Child and Dependent Care section but don't complete it. This can cause problems when attempting to file your return.

 

To resolve:

1. While signed in to your return, Select Federal from the left menu, then Deductions and Credits
2. In the Your tax breaks box, select Edit/Add next to Dependent Care Credit
3. Answer No on the next screen. This should delete the credit from the Your tax breaks section
4. Now you'll need to delete the 2441. From the left menu (tap in the upper-left corner on mobile devices to open the menu), select Tax Tools followed by Tools and and select Delete a Form in the pop-up
5. Scroll down the list of forms and select Delete next to Form 2441
6. Click Delete Form to confirm. You should get Form Successfully Deleted. Select Continue
7. Back at the Review Form List screen, scroll down to make sure Form 2441 no longer appears on the list. If it doesn't, you can select Continue With My Return

This should rectify the problem but you should also clear your history, cookies and cache' then reboot the computer to get rid of any loops lurking in the system.  Here is how to clear your cookies.

 

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

 

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

 

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Safari for iOS (mobile devices)