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New Member
posted Jun 5, 2019 4:32:57 PM

When trying to load software deluxe2018 receive following message: Whoops we hit a snag loading your data. Why?

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1 Best answer
Intuit Alumni
Jun 5, 2019 4:32:58 PM

It may mean that you need to refresh your browser and clear out your cookies. If that doesn't work, try clearing your browser's cache. Then trying logging out and logging back into TurboTax. These articles will show you how to do it.  

This one shows how to delete your cookies.  

https://ttlc.intuit.com/replies/3301745 

This one will help you clear your cache. 

https://ttlc.intuit.com/replies/3302272 


3 Replies
Intuit Alumni
Jun 5, 2019 4:32:58 PM

It may mean that you need to refresh your browser and clear out your cookies. If that doesn't work, try clearing your browser's cache. Then trying logging out and logging back into TurboTax. These articles will show you how to do it.  

This one shows how to delete your cookies.  

https://ttlc.intuit.com/replies/3301745 

This one will help you clear your cache. 

https://ttlc.intuit.com/replies/3302272 


New Member
Jun 5, 2019 4:33:00 PM

that worked... thanks for the info

Intuit Alumni
Jun 5, 2019 4:33:01 PM

You are very welcome.