Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jan 22, 2020 8:14:41 AM

When try to finish up the FILING it kept saying "whoops! We hit a snag loading your data. please try again." i did tried few times but NO luck. do you know why?

0 1 206
1 Replies
Intuit Alumni
Jan 23, 2020 2:32:28 PM

You may need to clear your cache and delete your cookies. Also, try refreshing your browser. Then try logging out and logging back into TurboTax. You can also try using a different browser. The following FAQs will show you how to clear your cache and delete your cookies.  

  

This link will show you how to delete your cookies.  

 

This link will help you clear your cache.   

How to clear your cache - Community