When I try to import from Edward Jones, I get the following error: "If you already have the info, you can enter it by hand. (902)"

Does anyone have a suggestion?

You may need to check your brokerage to see if they are allowing third-party access. Although the following Help Article is for Schwab, it is possible that your brokerage has restricted TurboTax's access to your statements unless you grant consent, and you might need to do something similar to what is described here: 1099 Import Issues.