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posted Apr 5, 2025 4:49:02 AM

When I try to activate my Amazon-purchased TurboTax, I get the following error: "This license code is already linked to another account. Try another account." Why?

I don't think I have another account. What can I try that will get me past this obstacle?

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1 Replies
Level 15
Apr 5, 2025 5:52:22 AM

You will have to contact TurboTax support for assistance with this problem. 


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm