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New Member
posted Apr 4, 2025 8:09:20 AM

When I select pay with credit card I get a payment didnt go through error

The program does not give me a place to enter card information, it just goes straight to the error message. This year's program seems to have several bugs. I had to figure out a workaround for the print to PDF, it still will not close properly. Any help with this issue would be appreciated.

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3 Replies
Expert Alumni
Apr 4, 2025 8:21:02 AM

You can try these steps to resolve if you are using the online version:

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window

New Member
Apr 4, 2025 8:57:56 AM

Thanks, but I am using the desktop version.

Expert Alumni
Apr 4, 2025 10:34:22 AM

You connect to the internet for a payment to go through, so clearing your Cache and Cookies may work.