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New Member
posted Apr 14, 2025 3:16:44 AM

When i hit continue on easy extension in app it won't move forward.

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1 Replies
Expert Alumni
Apr 14, 2025 5:09:06 AM

Please try the following steps

  1. Log out of Turbo Tax.
  2. Clear your cache and cookies
  3. Delete Cache & Cookies
  4. Close Turbo Tax
  5. Shut down the computer
  6. Re-start your computer
  7. Re-open the browser and log back into Turbo Tax.
    • You can also try a different browser as well,

If none of the above steps resolve the issue, 

 

Please contact the TurboTax Support Phone Number