When I enter the box d control number exactly a printed on w-2 it will not accept the in information?

If you are trying to import your W2, try leaving off the control number.  Or you may need to enter your W2 manually.

Enter your W2:

1. Open your return.
2. Enter W2 in Search box (?).
3. Click on jump to W2 link.

Or Click on Federal tab > Wages & Income > Job (W2), Add/Edit to the right.