What's going on with the payment system. Why won't it accept my credit card and just gives an error "Whoops! We hit a snag loading your data. Please try again." No help.

I can't resolve this error tried new browser, refreshed window, Chrome / Firefox. 2 Credit cards. This can't be on my end at this point. Take my money. Please...

7018

Level 15

Aug 19, 2025 7:01:15 AM

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

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What's going on with the payment system. Why won't it accept my credit card and just gives an error "Whoops! We hit a snag loading your data. Please try again." No help.