Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 3, 2025 8:42:28 PM

What does this email mean, "Your 2024 tax return was accessed?"

Can someone explain what this means?

0 2 4480
2 Replies
Expert Alumni
Feb 4, 2025 5:55:54 AM

This is a safeguard that is built into TurboTax. 

 

If you "ACCESS" your tax return from a location that TurboTax doesn't know you will get a message or Email stating that this happened and that you should contact us if it wasn't you.

 

It is a notification that a different device from the last time was used to access your account.  If you are concerned that someone other than you accessed your TurboTax account.  Use this link to contact customer support.  

Level 15
Feb 4, 2025 6:42:53 AM

That notice is also sent if you simply downloaded a copy of your Online tax file recently.