Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 5, 2022 8:36:06 AM

What can I do about this error? Waiting hours doesn't work. "Something unexpected happened and we can’t connect to CoinTracker. Try again in a few hours. (590)"

Also, the CSV file from Cointracker doesn't match what turbo tax wants, and cannot be made to either.  Is turbotax ever going to use the default cointracker headers?

0 1 136
1 Replies
Intuit Alumni
Feb 5, 2022 9:49:03 AM

Please try to clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser. 

 

Please also see the below TurboTax help article for more information on importing cryptocurrency. 

How do I import my cryptocurrency transactions into TurboTax?