I am very concerned about what is the information that an agent can see during the online sharing screen, before sharing I got notification sensitive information wouldn't be shared, but reading through all of these comments now I am very confused and concerned especially I haven't found any oficial article with oficial answer from Intuit. Can anyone confirm if an agent can see my Name, social security and date of birth during sharing screen? also I would appreciate a link to an oficial article please!
Thank you for reading,
There are two different tools that can be used between an agent and customer -