Refund Advance Issues. We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.
This is a known experience, and we are working to resolve the issue that customers are having. This issue is related to your e-mail.
Assistance on working around this issue has been provided for your convenience by clicking here.
If these steps don't work for you, please see this Help Article for further updates: Why am I being asked for my email before I can checkout?
Is this a message you received when opening up the Credit Karma Money account?
For more information about the Refund Advance and how it works, please see the below TurboTax blog article:
I keep getting the same error message how do I fix it? I really need to get the tax advance I wrecked my car and it's the only option I have right now
If you are getting this message while attempting to open a Credit Karma Money Spend account, you will need to reach out to Credit Karma for assistance via their Contact Us link.
l am not able to login to Credit Karma when selecting the advance option either l want to get an advance on my taxes.
Only Credit Karma would be able to provide assistance with their system and logging in. You can contact them via their Contact Us link.
@Kbonds1991 The refund advance had to be offered to you when you filed your tax return. And if it was offered you had to agree to the terms of the offer. You do not "get" the advance from Credit Karma until your e-file has been accepted by the IRS. The IRS will not begin to accept/reject e-files until January 24.
So when l accept the advance loan option and it says l qualify and it takes me to Credit Karma to login and l log in it says this be
below?
Th
If you review the link posted by xmasbaby0 above, you'll see it says TurboTax and Credit Karma are separate products. So, you will need to continue to reach out to Credit Karma for any issues you may be experiencing.
Please review the following FAQ for more information.
Is Credit Karma a part of TurboTax?
If you need to contact Credit Karma again, here is the information.
Did it ever work out for you and why does it take us there for the advance 🤔
It takes you to Credit Karma because despite being separate products, Credit Karma is now a part of the Intuit family. You may review the FAQ provided above by AkinaLO here: Credit Karma and Inuit
No they were No help they said contact ttax and turbo tax say contact them it’s all bull crap to get you to file with them but that done I will make sure this is the last year me my family and friends use turbo tax and that’s a promise. Turbo tax is going to see how powerful social media is
Having same issue, But credit Karma actually emailed me and said they connected my credit Karma account to my TurboTax account yet when I’m trying to log into credit Karma through TurboTax for this refunded me into the checking account it tells me it can’t verify my identity that makes no freaking sense I don’t even understand how do they emailed me saying they connect my credit Karma account to my TurboTax account yet when I try to login again for this refund advance it tells me they can’t bear, I didn’t know how much **bleep** since does that make!! I’ve never had trouble getting the refund advance a TurboTax and this year this is a crock of **bleep** and they are screwing everybody apparently because how the hell can I get in my TurboTax account and it’s fine I can get my credit Karma account it’s totally fine emails me and tells me it’s connected to two but I’m gonna try to login again through it it told me I can’t verify my identity it’s like just so I can get this refund it and I can’t even try to open the **bleep** bank account they need to fix something for this is a bunch of bull**bleep**!I hope TurboTax read this crap so they can know where the hell they got going on this year is a bunch of bull**bleep** I got the Turbo Card last year for the refund advance no problem what is the problem that with you before not a problem at all the sudden they connected with credit Karma everybody’s **bleep** screwed up yet we all have counselor both of them but I don’t wanna work together at the sink it’s a bunch of fraud bull**bleep** he’s trying to get people information ain’t giving nobody a **bleep** refund advance!
This is a known experience, and we are working to resolve the issue that customers are having. This issue is related to your e-mail.
Assistance on working around this issue has been provided for your convenience by clicking here.
If these steps don't work for you, please see this Help Article for further updates: Why am I being asked for my email before I can checkout?
This is not just a error due to email address, as both my turbotax, and credit karma accounts i use the same email. Have since before ever doing any of this.
I will not even file with them if i don't have this issue resolved by the time i leave work today. I will go somewhere else and have them prepared.
Unfortunately they will lose a great amount of business due to this "known issue" that they do not have a fix for. I dont understand how they dont have a way to manually verify your identity. 🤷♀️
@Frncswtts1 Please try this workaround until we are able to get this issue resolved. Thank you for your patience, and you are welcome to reply to this post if the workaround does not resolve the issue for you.
Wish you guys would have stayed with the green dot money card credit karma is not better than the original turbo card this is causing more problems
Credit Karma is now part of the Inuit family, but Turbotax and Credit Karma are different products. We are aware of the situation and are working to provide a solution. We will post it once we have one.
Is Credit Karma a part of TurboTax? - Intuit
I keep getting the same message! I have tried all the “work arounds” changing phone number, email, unlinking…. It’s all bull crap! I have been with turbo tax for 5 years and CK for 7 years. Uploaded a pic of my drivers ID and still NOTHING! They offer zero resolution! I have called and emailed!!!
I don’t understand!!!!
We’re currently working to resolve this inconvenient issue. If you’d like to receive progress updates, sign up below.
@jenniferholden33 I keep having the same issues snd I’ve tried all of those same things I’m gonna give it til Monday before I do my taxes somewhere else I’ve been with them 6yrs never any problems until they decided to switch from the turbo tax card by green dot to this credit karma card smh if it ain’t broke don’t fix it
Wait!! I was able to get my refund advance and open my Credit Karma Spend account BUT!!! every time I try to use my virtual card, Credit Karma declines it for fraud! They now have 2,500 of my refund sitting in my Spend account that I cannot access! They do not link with my bank and their solution was to go open a new account with another bank they link to or to wait for the physical card to be mailed. They have escalated my issue because the number you call cannot help you other to say “I am sorry”. The escalation department apparently has no phone number so you have to wait for “someone” to email you back. I was told it would be 24 hours for a reply and it has now been three days. TurboTax made the WORST decision ever to partner with Credit Karma. Never had an issue with my refund advance last few years.