Want to ask a real person why I am being charged for my federal tax return

Hello. I am definitely a real person. Your information above shows that you are using the Deluxe Edition (which has a fee), not the Federal Free Edition. If you'd like to use the Federal Free Edition you will need to downgrade. You can downgrade if you have not already paid or attempted to e-file/registered. Please note that downgrading requires that you clear all information in your account and start over. See this FAQ for more (select the blue hyperlink within to get instructions to clear and start over): https://ttlc.intuit.com/replies/3288495

Yes What Erinhuf said is right but if you paid already you wont be able to clear and start over , here is how to contact Turbo Tax ,

https://ttlc.intuit.com/replies/3300041