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New Member
posted Apr 5, 2024 4:45:30 PM

Upon installation turbotax 2023 is stuck in a loop on activation. This is a Win11 PC. I reinstalled turbotax twice but no change

0 3 3423
3 Replies
Level 15
Apr 6, 2024 3:07:19 AM

1)  Check for a Windows 11 update. A waiting W11 update is known to block proper startup of TTX.  Reboot even if you don't find one. Then try again

or

2) Some folks have had issues with their browser being set to a high security setting.  In particular, the Brave browser has a high firewall setting that block some operations, even though you are not using the "Online" software.  Try lowering your browser security setting, turning down any antivirus setting, or switching you default browser to a different browser..

or

3) When running the installation file, rt-click on it and make sure you select "Run as Administrator"

or

4)   Call Customer Support  (they're going to be hammered the next 10 days):

What is the TurboTax phone number? (intuit.com)

 

New Member
Apr 6, 2024 1:05:48 PM

Thanks for the advice, but none of the suggestions worked. I managed to resolve this problem by first uninstalling TurboTax 2023 then rebooting and reinstalling. When I reinstalled the program previously, I didn't reboot the PC and that made it work perfectly.

Thank you!

Level 1
Apr 13, 2024 11:22:25 AM

What ended up working for me was to start it without my internet connected and then after it gives the "no internet connection" error I started the internet. Not sure why all of that was necessary and hope they will fix this bug soon!