Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Mar 8, 2024 3:11:10 PM

Unable to pay for CA e-file: "Hmm... it looks like we've hit a slight snag"

I've been struggling with this problem for a few days now. Call with tech support was not very helpful. They walked me through many steps without successful results (reinstall software, clear cookies/cache, disable pop-up blocker, etc.). Thank you in advance for any help anyone can give.

 

The following is the sequence of events leading up to the error. 

 

1) I can reach this point in program, no problem:

 

 

2) Clicking on Pay with credit card button brings up this window:

 

 

3) Clicking on OK button saves the return, no problem. Then this window comes up:

 

4) No amount of trying again or waiting has helped so far!

0 1 428
1 Replies
Level 2
Mar 11, 2024 5:40:56 PM

Update: I was never successful at getting this issue solved. Work-around was to use the pay-by-phone option.