Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 1
posted Nov 29, 2024 12:59:57 PM

Unable to Install 2024 TurboTax Files

Earlier today, I ordered TurboTax 2024 Home & Business from Costco (as I have for several years using the exact same Windows 11 laptop).  Hour later, I received an email from Costco.  I clicked on the "Link1".  I selected Windows and "Home & Business."  I downloaded the files.  I clicked on the Windows_PC_TurboTax icon.  Windows asked if the program had my permission to change the PC.  I clicked "Yes".  An extract occurred - old DOS like graphics for a few seconds - then nothing.  I have looked in the obvious files for an install program - but am unable to find it.  I have done this several times.  What is wrong?  What do I need to do?

 

2 1 30171
1 Replies
Level 1
Dec 3, 2024 6:20:36 PM

This issue is now resolved.  Not entirely sure how I got it to work.  Ted