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Level 2
posted Feb 13, 2022 8:59:09 PM

Unable to fill in the boxes on the W-2 form on the Turbo Tax app when using a Surface

When using a Surface, I am unable to type in the boxes on the W-2 form.  I'm able to type in my employer's ID, but am unable to fill in any of the boxes after that once the form loads on my screen.  I tried calling support for assistance, but they did nothing to help except give me another download of Turbo Tax that still wouldn't let me type in my W-2 information.

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1 Replies
Intuit Alumni
Feb 14, 2022 4:48:39 PM

Please see the FAQ link provided below to sign up for updates on when this issue may be resolved:

 

Why am I getting a blank screen or an error on the Wages & Income screen?

 

@Michelle1014