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Returning Member
posted Feb 5, 2024 8:11:58 AM

Unable to file - Efile or manual

I have not seen these two separate problems reported thus far in this thread.
I am using the Premier version. Note that today is February 5, and the IRS has presumably finalized all its forms, yet the TurboTax online update tool finds no update and I still get these errors.
See pictures attached.

 

- Form 8960 unavailable

- Sales tax tool unavailable (the program says "This section will be ready January 11")

Has anyone seen these issues, or found a solution?

Thanks!Missing form 8960

0 5 822
5 Replies
Level 15
Feb 5, 2024 8:15:59 AM

Did you run a program update lately ?    Are all your OS updates installed and did you reboot your computer?  Uninstalled OS updates can keep the TT program from fully updating. 

Level 15
Feb 5, 2024 8:16:01 AM

Have you updated your software?

Returning Member
Feb 5, 2024 8:32:22 AM

Yes, of course, please see the language in my post. The screenshot also show that I tried to update a few minutes before I posted.

Returning Member
Feb 5, 2024 8:33:20 AM

OS is current and Windows is fully updated to 01-2024 patches

Returning Member
Feb 5, 2024 8:44:35 AM

An update to my own post.

For whatever reason, Intuit has not included these required changes to the online update system - however, the available manual update from January 30 does update my TurboTax to get rid of these errors.