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posted Apr 8, 2025 6:13:39 PM

TurboTax

Purchased an online download for Premier TurboTax desktop.  The url they gave me is http://installturbotax.com .  It does not connect.  I do not get an error message.  I have checked all security on my computer.  No blocks.  They sent me the code.  They will not refund.  Need help to get signed in.

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1 Replies
Level 15
Apr 8, 2025 6:25:21 PM

That link you provided actually redirects to this one where the product selection is made:

https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

 

Do you have any better luck if you use that direct link to the product selection page to get your installation file?

If you are using a VPN, you may have to temporarily disable the VPN.