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Level 2
posted May 4, 2020 7:31:29 PM

Turbotax tells me to check entry on Cap Gains worksheet, but there is an error that TT won't let me correct. Says box 5 is not checked but it is. How do I change this?

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1 Replies
Expert Alumni
May 5, 2020 12:20:09 PM

You may want to log out, clear your cookies and cache, and then log back in to see if that helps. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.