OK, this is a commonly reported problem. Turbotax Premier Desktop has a glitch that did not allow me to purchase the second state (New York State, non-resident income).
So, I had to spend over an hour talking to two different people at Turbotax and exercise the Pay by Phone option. Just to PURCHASE New York State.
Now, I am ready to e-file, and the exact same problem occurs.
When Turbotax charges me the nuisance fee for the second state, it asks me to pay by credit card, and, once again...
A tacky pop-up window appears, really low-rent, saying, "Hmm...it looks like we've hit a slight snag" and asking me to try again. Same thing over and over. This can go on for ever.
Now I am on the phone with a Turbotax rep, trying to convince them that I can, in fact, resolve this by paying by phone.