Either you are using the Online version and are in the wrong account ... OR you bought the downloaded version and are using the online one by mistake. If that happened then you can move your Online file to the Desktop program and continue without paying for Online or needing to re enter your info.
To continue in the desktop version see this…….
https://ttlc.intuit.com/questions/1901476-how-do-i-switch-from-turbotax-online-to-the-turbotax-software