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Returning Member
posted Feb 1, 2025 8:56:49 AM

[Turbotax Online] Why does the tool to download from Online to .tax2024 file disappear?

I am pretty sure I have that option to download Turbotax Premier Online to local disk (.tax2024) exists and I have used it a couple of times before. But it disappeared now -- where can I find it?

 

These are the steps I followed https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-turbotax-online-return-tax-data-file/L4xwOG3LF_US_en_US

 

 

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3 Replies
Level 15
Feb 1, 2025 9:01:48 AM

Have you entered tax data on the 2024 tax return, such as personal info, wages & income, deductions & credits?

 

If may be the option, Save your 2024 return to your computer will not be shown under the Tools list if there is no data in the 2024 return.

Returning Member
Feb 1, 2025 9:07:16 AM

I did.

 

As mentioned above, I already downloaded it multiple times before and it worked for me before.

Level 15
Feb 1, 2025 9:11:30 AM

@stanley1231 wrote:

I did.

 

As mentioned above, I already downloaded it multiple times before and it worked for me before.

If you downloaded the 2024 tax data file multiple times and now the option to download is missing in Tools you will need to contact TurboTax support for this issue.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax