Turbotax made numerous representations to me, via email and text message, that I would receive a discount. None of those representations included a disclaimer that I must "clear all cookies" and ensure the discount is applied before purchasing Turbotax's tax-filing services. Thus, I used the link in the email provided by TDAmeritrade (and also filed on the same date I received a text message from Turbotax representing that I would receive a discount if I filed by that date), but I did not receive a discount. Please retroactively apply the discount to my account.
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent –
https://support.turbotax.intuit.com/contact/