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Returning Member
posted Apr 5, 2024 7:57:22 PM

Turbotax home and business 2023 is not loading today when I try to finish my return.

Windows 11. It comes with blue window that it is updating and then never comes back.

0 2 1444
2 Replies
Expert Alumni
Apr 8, 2024 6:56:07 AM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

Returning Member
Apr 8, 2024 7:18:41 AM

I ran all updates. It must be Windows problem. I found a manual update using Google and ran that. After that the turbtax 2023 home and business application came up and it worked fine. I was able to complete my return. Thanks.