No one in this user forum controls or helps with the "Live" online services such as Full Service. The busiest part of the tax season is over; many of the "Live" experts are seasonal employees, so availability might be limited at this time of year. Contact customer support for information.
To call TurboTax customer support
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh