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Level 1
posted Mar 13, 2025 10:08:54 PM

TurboTax finds an issue on my state tax on the final check - it shows a dependent and asks for their SSN. I have one daughter, we’re non US citizen, so no SSN

It seems that the state tax doesn’t understand that my daughter doesn’t have a SSN. I’m not claiming any deductions for here, just want to move on filing the tax but it doesn’t allow me too due to the issue found.

0 5 3464
5 Replies
Expert Alumni
Mar 14, 2025 6:35:24 AM

If your child does not have a Social Security Number nor an Individual taxpayer Identification Number (ITIN) you will need to remove that child from the "Personal Info" section, or print your returns and apply for an ITIN for that child. 

 

HERE is a link for applying for an ITIN 

Level 1
Mar 14, 2025 6:55:26 AM

Thanks so much Kris. I’ve tried to remove her from my personal info, and it all works on the Fwderal tax. But when the state tax is reviewed, they still find the issue there. I guess I would need to remove her from the state tax form too, but I can’t find how to do it. Any thoughts? And thanks again…

Expert Alumni
Mar 14, 2025 7:03:24 AM

After removing the child on the federal section "Personal Info" please close the account and revisit to see if the removal flowed to the state return. 

 

If the issue remains, please tell us the program you are using (Premier, Deluxe), if it is Online or Desktop and the state you are filing. 

Level 1
Mar 14, 2025 8:17:35 AM

Unfortunately, it didn't solve the issue.
I'm attaching a screenshot of the issue; hopefully, that will help clarify.
I'm filing in California using Turbo Tax Deluxe online (Chrome Browser) on a laptop.

Expert Alumni
Mar 15, 2025 6:23:03 AM

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

 

TurboTax Online:

  1. Sign into your online account.
  2. Locate the Tax Tools on the left-hand side of the screen.
  3. A drop-down will appear. Select Tools
  4. On the pop-up screen, click on “Share my file with agent.”
  5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
  6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

  1. Open your return.
  2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
  3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
  4. Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)


 @tatocardoso