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Level 2
posted May 16, 2020 11:10:20 AM

Turbotax Deluxe 2019 keeps generating "stopped working" error message, quits, and restarts

Turbotax Deluxe 2019 keeps generating "stopped working" error message, quits, and restarts; then does it again and again. Began yesterday 5/15/20 and still doing it today. Tried updating, no help. Running Windows 7.

0 3 890
3 Replies
New Member
May 18, 2020 8:51:36 AM

This is same for me.  No problem before and now I cannot move forward. This needs fixed soon.

New Member
May 20, 2020 5:49:19 AM

having the same problem

Expert Alumni
May 20, 2020 7:22:28 AM

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978