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Level 2
posted Apr 10, 2025 11:56:27 AM

Turbotax 2024 desktop will not open

 

Running Windows 11 on Lenovo Slim laptop. I had a Windows update last night. I had been using the program for several weeks with no issues. Today I was asked to restart my PC. After the restart, I get an error message:

"Looks like we've run into an error. We're sorry but we need to close turbo tax. This may cause some of the information you've entered etc. etc. etc........." BUT, I can't open the program at all HELP!



 

 

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1 Replies
Employee Tax Expert
Apr 14, 2025 6:31:09 PM

Please follow the steps in this link to update your program.  Once you have downloaded the update patch, the error should resolve and you will be able to proceed.