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Returning Member
posted Apr 14, 2024 8:27:57 AM

TurboTax 2023 Install Fails Silently

Attempting to install 2023 Deluxe from both CD and site download. Both methods start the extraction/install and then silently fail. All progress dialogs/windows processes go away. No errors in the Windows event viewer. Have tried all the baseline steps (windows updates, drivers, restarts, HD scan, etc).  Windows 10. Have many previous versions of TurboTax deluxe, never a previous issue. Don't even know what else to look at. 

0 4 4084
4 Replies
Expert Alumni
Apr 14, 2024 8:36:06 AM

You can follow this link for Windows 10 troubleshooting. 

 

If you are still having trouble, contact Support here. 

Returning Member
Apr 14, 2024 8:41:00 AM

Hi Julie, 

 

As mentioned, i have already done all the Windows 10 troubleshooting steps on your site. Also, as i said, this is true whether i use the CD or the download from your website, as the link you sent specifically handles the CD. 

Expert Alumni
Apr 15, 2024 1:47:12 PM

I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10. 

 

  1. Type "environment" in the windows search bar.  
  2. This will bring up "Edit the System Environment Variables" as a match.   
  3. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties."   
  4. Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...".   
  5. This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values.   
  6. Click on each, then click on the "Edit..." pushbutton.   
  7. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name).   
  8. This folder must, of course, exist for this step to work properly.   
  9. OK out of all the dialog boxes and retry the install.   
  10. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.   

 

Level 15
Apr 15, 2024 2:23:34 PM

Other stuff possible:

 

1) make sure you run your Windows OS updates...waiting or partially-installed Windows updates are known to cause similar problems.  A couple have been issued in the past week.  Reboot your PC even if you do not find any.

 

also try

2)  Rt-Click on the installation file, and select "Run as Administrator"