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Level 1
posted Jan 9, 2024 11:59:16 AM

Turbotax 2023 incompatible with my Mac

My Mac runs Big Sur 11.7.10, but my Turbotax 2023 tells me it won't run anything lower than a Mac 12.0 OS.  All on line information from Intuit says Turbotax only requires a Mac 11.0 OS or higher.  What do you suggest I do?  I've already bought Turbotax 2023 relying on Intuit's available on line information.  

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1 Replies
Level 15
Jan 9, 2024 12:02:29 PM

If your Mac does not meet the system requirements,  and cannot be upgraded to a higher OS, then you can request a refund for the CD/download and use the online software.   The license code cannot be used for the online software, which has a very different price structure.

 

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

 

 

To request a refund from TT ;  https://support.turbotax.intuit.com/forms/refund-request.jsp

 

 

 

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-system-requirements-turbotax-windows/L8ZSsGqF1_US_en_US?uid=lph06daf