To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.
https://ttlc.intuit.com/replies/3302318
Turbo tax will not let me sign in even when I successfully updated my password
@reddfoxx1963 Did you try the steps that KatrinaLO gave above for account recovery?
Yes, and the problem still exist. After following the instructions given above, all it does is take you back to the home page and keep asking for a password! You click on any link to recover and the web page spins and takes you back to the very beginning. I am unable to log in and unable to change my password.
To best resolve this issue, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and a detailed description of your issue. If you see a message that says "We can't find an answer to your issue", please click the "Try Something Else" drop down. Once you fill out the form you will be given a service ticket number and a phone number to contact customer care.
Every time i try to go log in it tells me to many trys try back in 15 minutes so i do says same thing even after changing password
Turbo tax will not let me in even when i successfully updated my password.
Try clearing your internet browser's cache & cookies before trying again (or try a different browser.) This seems to work for most users. You can clear these from your browser's settings.
For Google Chrome you can also use the keyboard shortcut Ctrl+shift+delete.