turbo tax premier freezes

Level 15

Sep 9, 2024 3:15:58 PM

Which operating system are you using, Windows or Mac? Which tax year are you using? Where in the program is it "freezing"?

Returning Member

Sep 12, 2024 3:07:23 AM

Sorry, I meant to post a complete question but couldn't at the time.

I am using a MacBook Pro, and Turbo Tax for 2023.

I am using Monterey 12.7.6 from an external disc because

I have to run an app on the Mac that doesn't work on Monterey but does on Mojave.

I am working on 3 different tax returns.

They all imported ok and seemed to be working.

I sent one to my son who continued to work on it and then sent it back to me with password protection on.

And it worked ok. So I closed the file and quit turbo tax for the day.

The next day I double clicked on a different return but the password protected one appeared.

I did not give the password because I did not want to use it.

The menu then acted strangely. It did not respond at all.

I couldn’t quit nor do anything else.

So then I force quit turbo tax.

I double clicked on the file I wanted to open and it did not work.

I tried to open from the menu but there was no response.

Then I double clicked on the password protected return and it too did not open.

Turbo tax was just frozen.

I rebooted the Mac. Turbo tax did not work.

I did not panic. Not. I looked for answers but found none.

I then reinstalled turbo tax, applied updates again, and opened the return.

It seemed to work ok. But then it froze again. I don’t know why.

Is there a way to fix it? Reinstalling and rebooting take a lot of time.

I’m afraid it will fail again. And there are no more tax extensions.

Level 15

Sep 12, 2024 7:32:19 AM

With the issues you are experiencing it would be best to contact TurboTax support for assistance.