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Level 4
posted Mar 10, 2025 6:36:32 AM

Turbo Tax is Not Letting Me Review and Revise What I have input. I have never had this problem in previous years.

0 4 1186
4 Replies
Expert Alumni
Mar 10, 2025 6:45:24 AM

Have you tried clearing your cache and cookies?

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

TurboTax FAQ: How to clear your cache

 

TurboTax FAQ: How do I delete cookies?

Level 4
Mar 10, 2025 7:00:49 AM

Thanks.  I cleared everything in Chrome and I still can't see or revise what I have input.

 

It tells me what I have input, but I can't seem to find a way to revise anything.

 

I am using Home and Business in Windows.

Level 4
Mar 10, 2025 7:09:52 AM

Maybe I need to uninstall and reinstall Turbo Tax, but I don't know how to do that without paying again.

Level 4
Mar 13, 2025 6:47:50 AM

I called Intuit Tech Support - screen-shared with them - and they were puzzled as well.  I suggested uninstallling the program and re-installing it (from Amazon) and wondered if I would need a new code to activate it.  They said no, so I did that and the problem was solved without needing to re-authenticate the download.