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New Member
posted Mar 29, 2024 10:35:03 AM

Turbo Tax is not allowing me to continue filing my state taxes. It keeps going through the same questions, but I can’t file. How do I fix this?

I filed my federal taxes awhile ago and already got my return. It tells me what I should receive for state, but won’t let me file them.

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1 Replies
Level 15
Mar 31, 2024 10:21:55 AM

This happens from time to time.  Since you're using the online version of TurboTax, try clearing your browser's cache and deleting your cookies, then try again.

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

If that doesn't help, see the TurboTax Help articles Why am I stuck in a loop in the File section of my return? and State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file for guidance.