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New Member
posted Apr 14, 2025 9:55:19 AM

Turbo tax 2024 will not open.

I downloaded/paid for Turbo tax 2024 on March 6th and filled in my forms and saved them to my computer. I owed money so waited until today to file. The App will not open and I get an error form to send in. I uninstalled and reinstalled three times to no avail. Ran it as administrator. My VPN is not on. I turned my antivirus off. None of that works.

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1 Replies
Expert Alumni
Apr 14, 2025 10:01:31 AM

Please try the following steps

  1. Log out of Turbo Tax.
  2. Clear your cache and cookies
  3. Delete Cache & Cookies
  4. Close Turbo Tax
  5. Shut down the computer
  6. Re-start your computer
  7. Re-open the browser and log back into Turbo Tax.
    • You can also try a different browser as well,

If none of the above steps resolve the issue, 

 

Please contact the TurboTax Support Phone Number