Do you have your W-2 in hand? If so, you could just key it in by hand.
And for E-trade....
Although you might be able to view or print your information from the website, most banks, brokerages and other financial institutions do not have the data formatted for import into tax software before sometime in February. So if you are wanting to enter it sooner, you have to key it in by hand. Or….wait until it is available for import.
If you want to enter it manually, click the option that says “I’ll type it in myself”
If I were to hand type it would have rather done it through other free services which are reliable and gets the job done. The fact that even an error is not displayed is the disappointing part. Not sure how to trust if rest of their functionality is validated or not.