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Returning Member
posted Jan 31, 2024 2:39:56 PM

Turbo Tax 2023 freezes when entering form 1099-R

TurboTax 2023 freezes when I try to enter my 401K 1099-R withdrawal. I can enter the information about Fidelity and enter an amount in Box 1. When I move to Box 2a, the program freezes up. I tried deleting the form and creating a new one but nothing works. 

0 2 586
2 Replies
Expert Alumni
Feb 1, 2024 10:52:08 AM

It's possible this is browser-related. Please log out of TurboTax, refresh your browser, and clear your cookies and cache. Then restart your browser and log into TurboTax again.

 

For more help, please see:

Returning Member
Feb 3, 2024 2:58:44 AM

Clearing cache in Chrome and re-starting the laptop didn't help. After speaking to three people from Intuit, the last person recommended uninstalling and re-installing my TT Desktop from the CD and that worked.