The first year without a CD and predictably something is not included that should have been. There is no help online, and I've been on hold for 29 minutes w/o hold music so probably just in a black hole. Is this the final straw to switch to H&R Block after nearly 2 decades?
OK - since Intuit won't hire help, please community, what can I do?
This is a Microsoft Windows issue
Here's a more detailed breakdown of troubleshooting steps:
1. Uninstall Previous Versions:
Check for Existing Installations:
In Control Panel or Apps & Features, look for any "Microsoft Visual C++ Redistributable" entries (x86 and x64) and uninstall them.
Use Program Install and Uninstall Troubleshooter:
Download and run the Microsoft troubleshooter to uninstall any problematic or stuck installations.
2. Update Windows:
3. Reinstall the Package:
4. Additional Troubleshooting Steps (If problems persist):
Check Windows Installer Service:
Ensure the Windows Installer service is running.
Run DISM and SFC:
Open Command Prompt as administrator and run the following commands:
Repair Existing C++ Redistributables:
If you have older versions installed, try repairing them instead of uninstalling and reinstalling.
Delete Cache Files:
Delete the contents of the C:\Windows\SoftwareDistribution folder (DataStore and Download folders).
Check for Corrupted Registry Keys:
Open Registry Editor and navigate to Computer\HKEY_CLASSES_ROOT\Installer\Products. Delete any child keys related to Visual C++ Redistributable installations.
Try Installing from a Different Location:
If the installer fails, try launching the installer from a different drive or folder.
Check for Antivirus Interference:
Temporarily disable your antivirus software and firewall to see if they are causing the issue.
Check for missing DLLs:
If you encounter an error that a library was not found, make sure that the redistributable libraries are deployed correctly on the target system.
This video demonstrates how to fix Microsoft Visual C++ setup failed issues: