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Level 2
posted Mar 8, 2021 12:35:28 PM

TT replaced the names of several payors I entered with others deleted before entering data in that section, forcing me to change them back. How do I report this to TT?

The section was IRA, pension,

0 2 296
2 Replies
Expert Alumni
Mar 8, 2021 3:23:44 PM

Sounds like you need to clear your browser cache and cookies.  I would start by deleting the 1099Rs you entered, logging out to clear your cache and cookies, then logging back in and re-enter your 1099Rs.  Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.  On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.  Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

 

We don't have specific information on the procedures for the third stimulus payment because the measure just passed Congress. If you had issues receiving your earlier stimulus, then the best way to ensure that you are one of the first to receive any future stimulus payments is to file your 2020 tax return as early as possible and use direct deposit so that the IRS will have your updated information.  
 
You can find the most up to date information from the IRS here, and updates from TurboTax here as they develop.

 

Level 2
Mar 15, 2021 5:31:04 PM

Thank you. I don't, however, think this was the problem. When completing entries in the 1099R section on separate days the completion wheel twice kept running for well over five minutes. I logged out both times while it continued to run since I was done working on taxes both times. When I logged back in, I checked to make sure that the data had been captured correctly. Both times it had. I subsequently went back to check all data input and again the information was correct. It was only after running one of the review functions and again checking all input that I found it to be incorrect.