Trying to download 2016 taxes. system keeps showing error message. as a test i tried to download 2017 taxes and that works perfectly but not 2016. any advice?

548

3 Replies

Level 15

Jun 30, 2019 2:27:26 PM

What is the error message ? And are you using a MAC or WIN system ?

Level 15

Jun 30, 2019 4:43:36 PM

Seems like there was an FAQ about that a few weeks ago...but finding the appropriate FAQs in this new community is a random event....(nightmare)….

Call customer support on Monday is all I've got:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Level 15

Jun 30, 2019 5:03:23 PM

I agree ... this new forum sucks bricks. Why did they have to fix something that was not broken ? Have you heard anything ? Is there even access to the moderators any longer ?

Why sign in to the Community?

Trying to download 2016 taxes. system keeps showing error message. as a test i tried to download 2017 taxes and that works perfectly but not 2016. any advice?