Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 5, 2019 11:50:42 PM

Trouble when filing on the "pay with your credit card" page

I have finished inputting all info and am ready to file my taxes. I am currently on the "Pay with your credit card" page however I'm encountering an error when I try to input my payment information. Specifically, the website is giving me the following error message: "Pay with your credit card shippingInfoModel.state(value: ) size must be between 2 and 2; shippingInfoModel.zip(value: ) size must be between 2 and 14;"

I cannot proceed to pay with this error code.

0 3 671
3 Replies
Intuit Alumni
Jun 5, 2019 11:50:44 PM

Do you happen to have the MAX benefits added to your order?

New Member
Jun 5, 2019 11:50:46 PM

Hi, yes I did. It looks like it might have been an issue with my foreign address. I changed my mailing address to a US address and it allowed me to pay and file. The issue is resolved.

Intuit Alumni
Jun 5, 2019 11:50:48 PM