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New Member
posted Jun 7, 2019 4:48:53 PM

This is what it says We cannot provide any information about your refund. Be sure to: verify your filing date; check with your tax preparer or tax software provider.

0 19 11655
19 Replies
New Member
Jun 7, 2019 4:48:54 PM

Did it give you a verification code at the end or a number to call with extension 

New Member
Jun 7, 2019 4:48:57 PM

No code nothing only this

New Member
Jun 7, 2019 4:48:59 PM

I just verified my identity at the irs office on 3/15 on 3/21 it said it was received ann being processed today it says information in not available.

New Member
Jun 7, 2019 4:49:00 PM

We cannot provide any information about your refund. Be sure to:
verify your filing date;
check with your tax preparer or tax software provider; or
verify you received your electronically filed acknowledgement e-mail.
If you filed a complete and accurate tax return, your refund should be issued within 21 days of the received date. However, processing may take longer under certain circumstances.

New Member
Jun 7, 2019 4:49:03 PM

If all the information is accurate and you you did your verification with the IRS and the gave you a Idenity pin then your fine. It’s just a message you will see until they get everything processed. Who knows if it’s really you checking your refund if you had to verify your identity

New Member
Jun 7, 2019 4:49:05 PM

What? Do you mean if its really me ? If i had to verified my identity? It is me this isnt even a helpful response tf

New Member
Jun 7, 2019 4:49:06 PM

Meaning. If you had to verify your identity who knows if the person who did your taxes or someone has your information. Not saying it’s not you that’s checking where’s my refund but the system of the IRS doesn’t know if it’s really you. It’s a security precaution if you understand what I’m trying to say.

New Member
Jun 7, 2019 4:49:07 PM

Yes

New Member
Jun 7, 2019 4:49:07 PM

That what iam getting also what does that mean

New Member
Jun 7, 2019 4:49:10 PM

I got the same thing any more answers it's crazy bc I can get information on my state just not federal

New Member
Jun 7, 2019 4:49:12 PM

yesssirrr did everything work out for you? Did they finally give you a different update?

New Member
Feb 17, 2020 3:25:35 PM

What does this mean

Returning Member
Mar 4, 2021 10:27:36 PM

No how do I get that?

Returning Member
Mar 4, 2021 10:31:34 PM

How do I get it on minecraft

Returning Member
Mar 4, 2021 10:32:11 PM

No

 

 

Returning Member
Apr 24, 2022 12:27:35 PM

My name is Veronica Williams I have filed my 2021 taxes on Turbo Tax on February 10th where I was notified that I am a victim of Identy theft and had to file my taxes by mail along with a affidavit for Identy theft. I sent the taxes in the mail on February 11th I got a notification that stated that my return was received also that my refund will be sent on March 5th. It has been a month and I still haven't recieved my refund. I receive the same message. I have called the IRS several times to.find out what is going on but never get to speak to anyone. I would like to know what is going on with my Federal tax return refund I have recieved my state. Please help me get this resolved. I haven't received any notifications from the IRS. 

Returning Member
Apr 24, 2022 12:33:46 PM

My name is Veronica Williams and I filed my 2021 Federal taxes on February 10th where I was notified that I am a victim of identy theft. The agent at Turbo Tax took proper steps to delete the fake account and I sent my taxes in the mail on February 11th along with an affidavit for identy theft. When I went on the IRSGo site ot did say that I am to get my refund on March 5th but I still haven't received it. I have called the IRS several times a day trying to find out what is going on. I am the taxpayer that files the same information every year why am I being punished for doing the right thing. I am asking for help to get my refund. I have recieved my state refund but not my Federal refund. 

Level 15
Apr 24, 2022 12:34:27 PM

@glee40 

TT cannot legally intervene on your behalf with the IRS.  But be aware that Identity Theft issues can take many weeks (or months) to resolve.  In the meantime, check your Credit Reports.

Returning Member
Apr 24, 2022 12:36:01 PM

Thank you for responding I have done that and place two step verification on all my applications