This is not a helpful site like it used to be in the past when I used it has ownership changed? This often explains declining in quick customer service

This is your first and only post on this TurboTax user community forum with the User ID of @shaymedia1-gmail 

If you have a question or have a problem then just give a detailed description and someone will be able to help you.

You can post questions here, and we will try to help.  Not sure what you mean by a change in ownership. Turbotax (on which you are posting) is still owned by Intuit, as is QuickBooks.  Quicken, however, did change hands a few years ago.