If your refund was offset and your TurboTax fees were supposed to be deducted from your refund, you will receive an email from TurboTax with instructions on how to pay your fees directly. You should receive this email approximately 36 days after your expected refund date. There is no way to set up an official payment plan for the fees, so I recommend you just make payments towards your fees as you are able if you are unable to pay the full balance at this time.
You can check out the TurboTax FAQ below for more information regarding this scenario. Please feel free to comment below if you have additional questions.
Hello, my federal and state tax refund was kept due to taxes I owed from 2018. I would like to arrange to make payments to pay turbo tax. I am unable to pay all at once, below is my information:
Order number: EFECD134810698
Total charges: $108.64
Debit account number: 1033
Automatic debit on: 06/05/2020
Due to the corona virus, my income has changed drastically. I can start making payments on 6/12/20, sending 25.00 monthly until you are paid in full. Thanking you in advance for your help
Barbara Simmons
See this TurboTax support FAQ for payment of TurboTax account fees when the federal tax refund is delayed or offset- https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102